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Local Business Follow-Up Scripts (SMS & Email)

Short, friendly messages for instant lead acknowledgement, missed calls, quote follow-ups and review requests.

Last updated 2026-09-26
Instant form acknowledgement (SMS)
Hi [name], thanks for your enquiry about [service] - this is [your name] from [business]. We'll call you within [timeframe]. If it's urgent, call us on [phone].
Missed-call text-back (SMS)
Hi, it's [business] - sorry we missed your call! We're probably on a job. How can we help? Reply here or we'll call you back shortly.
Quote follow-up - day 2 (email)
Subject: Your [service] quote

Hi [name],

Just checking you received the quote for [job]. Happy to answer any questions or adjust the scope.

We currently have availability on [dates]. Reply to this email or call [phone] to book.

[Name]
Review request - after job (SMS)
Hi [name], thanks for choosing [business] for your [service]. If you were happy with the work, a quick review would really help us: [review link]. Thank you!

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